Returns & Exchanges
At Lorex, we stand behind our security solutions and offer a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If your hardware does not meet your expectations, you may return it for a full refund or exchange within the specified period.
Initiate Your Request
Log in to your account and visit the 'Order History' section to submit a Return Merchandise Authorization (RMA) request for the items you wish to send back.
Prepare the Package
Carefully pack the electronics in their original packaging, including all cables, mounts, and manuals to ensure eligibility for a full refund.
Attach Shipping Label
Once your RMA is approved, print the provided prepaid shipping label and securely affix it to the outside of your return box.
Inspection and Refund
After our technicians verify the condition of the returned hardware, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing